5 Steps to Conflict Resolution

5 Steps to Conflict Resolution

Conflict at work is inevitable. You are, after all, working with people. In today’s culturally diverse, multigenerational workforce, it’s bound to happen. According to the Center for Management and Organization Effectiveness, a CPP study found that 85% of individuals and leaders agreed they experienced some amount of inevitable conflict at work. And 29% of all … Read more

3 Keys to personal branding

3 Keys to Personal Branding

Today’s workforce is multigenerational and diverse, but despite generational and cultural differences, there is one fact that remains true for everyone. Whether you are Gen-Z, a Millenial, Boomer, or Gen-X, you have to separate yourself from contenders in a competitive environment.  This fact remains true even if you are working virtually rather than face to … Read more

How To Communicate Internationally

How To Communicate Internationally

There is about a 100 percent possibility that in the course of your day you will be communicating with someone from a different country who has had a different cultural upbringing and who speaks a different first language than you do. As one of my coaching clients explained, “I was with team members on a … Read more

An employee pushing back at work

The Value of Pushing Back At Work

Good employees look out for their company and their boss, even if it means standing up to the boss. Good bosses don’t want “yes” people to lazily agree with all of their decisions. Sure, everyone likes to feel validated and hear that their ideas are wonderful, excellent, and stupendous, but a good boss knows to … Read more

Man at typewriter with wadded up papers around him because he's making mistakes at work

Keep Making Mistakes At Work (Just Not The Same Ones)

You’re going to make mistakes.  In fact, if you’re going to go anywhere in your career, you should be making mistakes at work. Mistakes mean you’re taking risks and learning, not failing. But we’re often scared of making mistakes. A survey by Accountemps found that 28% of employees were scared of making mistakes. Sometimes, in … Read more

The Power Of Reader-Centered Business Writing

With all the communication tools available to us, there is still massive mutual mystification when it comes to clearly understanding each other.  Many factors contribute to that, including the languages people speak in our diverse workforce. A US Census report on findings from 2009-2013 found that sixty million Americans speak languages other than English at … Read more

Act Like A Leader Before You Are One

Act Like A Leader Before You Are One

Every day, all day long, each one of us “acts” for whatever role we are playing at the time: spouse, friend, parent, boss, subordinate, and so forth.  It’s not that you’re faking it, rather you are learning, adapting, and taking responsibility for your effect on others. You are choosing who you want to be each … Read more